Privacy Policy & Terms

This Privacy Policy and Terms & Conditions apply to the BOYD Automotive website at https://boydautomotive.co.uk/ and its use by visitors and customers.

1. Privacy Policy

Who we are

BOYD Automotive is an independent automotive garage based at:

We provide vehicle servicing, repairs, diagnostics, MOT failure repairs and used vehicle sales.

Information we may collect

When you contact us or use our website, we may collect information such as:

• your name;
• telephone number;
• vehicle registration number;
• details about your vehicle;
• information about repairs or servicing you request;
• information you provide when contacting us through WhatsApp, telephone or other communication channels;
• information about how you use our website.

Please do not send sensitive personal information through WhatsApp or website forms unless it is necessary for us to provide the requested service.

How we use your information

We may use the information you provide to:

• respond to enquiries;
• arrange vehicle servicing, repairs or diagnostics;
• provide estimates or quotations;
• communicate with you about your vehicle;
• arrange appointments;
• provide information about vehicles for sale;
• process vehicle sales or part-exchange enquiries;
• improve our website and services;
• understand website traffic and marketing performance;
• comply with applicable legal and regulatory requirements.

We do not sell your personal information to third parties.

Website analytics and advertising

We may use services such as Google Analytics, Google Tag Manager and Meta advertising technologies to understand how visitors use our website and to measure the effectiveness of our marketing.

These services may collect information such as:

• pages visited;
• approximate location;
• device and browser information;
• interactions with website buttons and links;
• information about how visitors arrived at our website.

Where required by law, cookies or similar technologies will only be used with the appropriate consent.

Cookies

Our website may use cookies and similar technologies for:

• essential website functionality;
• website analytics;
• measuring advertising performance;
• improving the website experience.

You can control or delete cookies through your browser settings. Where applicable, you can also manage cookie preferences through the website's cookie consent controls.

WhatsApp and telephone contact

Our website allows customers to contact BOYD Automotive by WhatsApp and telephone.

When you choose to contact us through WhatsApp or telephone, the information you provide may be processed by the relevant communication provider as well as by BOYD Automotive.

We use information received through these channels only for legitimate business purposes, including responding to enquiries and providing requested automotive services.

Third-party services

Our website may contain links or integrations provided by third parties, including Google and WhatsApp.

We are not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing the relevant third party's privacy policy when using their services.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information is required for accounting, legal, warranty or other legitimate business purposes.

Your rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• request access to information we hold about you;
• request correction of inaccurate information;
• request deletion of information where legally applicable;
• object to certain processing;
• request restriction of processing in certain circumstances.

To make a privacy-related request, please contact BOYD Automotive using the contact details provided on our website.

2. Terms & Conditions

Website information

The information on this website is provided for general information about BOYD Automotive, its services and vehicles for sale.

We make reasonable efforts to keep information accurate and up to date. However, prices, vehicle availability, specifications, service availability and other information may change without notice.

Vehicle servicing and repairs

Any information, estimate or quotation provided through the website, WhatsApp or telephone is subject to inspection of the vehicle where appropriate.

A final price may differ from an initial estimate if additional faults or required work are identified during inspection or repair.

We will explain additional work and costs where reasonably possible before carrying out work beyond the agreed scope.

MOT failure repairs

BOYD Automotive can inspect and repair vehicles that have failed an MOT, including vehicles that were tested at another garage.

Customers may send their MOT failure information to us for review. Any repair recommendation or quotation is subject to inspection of the vehicle where required.

An MOT re-test is subject to the rules and requirements applicable to the MOT testing process.

Used vehicles

Vehicle availability, mileage, specification, condition and price may change.

All vehicles are subject to availability and may be sold without prior notice.

Customers should satisfy themselves that a vehicle is suitable for their requirements before purchase.

Any warranty provided with a vehicle will be subject to the specific warranty terms applicable to that vehicle.

Appointments and courtesy vehicles

Appointments are subject to availability.

Where a courtesy car is advertised as available, this is subject to availability and any applicable conditions.

Website use

You agree to use this website lawfully and not to misuse, damage or interfere with the website or its operation.

We may update, suspend or remove website content or functionality without notice where reasonably necessary.

Intellectual property

Unless otherwise stated, website content including text, photographs, graphics, branding and other materials is owned by or licensed to BOYD Automotive.

You may not reproduce or commercially use website content without prior permission.

External links

The website may contain links to third-party websites or services. BOYD Automotive is not responsible for the content, availability or practices of third-party websites.

Changes to these terms

We may update this Privacy Policy and Terms & Conditions from time to time. The latest version will be published on this page with the relevant update date.

Contact

If you have any questions about this Privacy Policy or these Terms & Conditions, please contact BOYD Automotive using the telephone or WhatsApp details provided on our website.